Frequently Asked Questions

Every day from 8 AM to 11 PM, all year, including public holidays.

Yes, and you can also choose the time that suits you. The last hour for same-day orders varies by area and is shown at checkout.

It varies by governorate and is shown before you confirm payment. Delivery may be free within the offers we announce.

No, delivery is inside the State of Kuwait only.

We deliver in refrigerated vehicles, and use refrigerated boxes for products that need to be kept cold.

KNET, Visa and Mastercard, Apple Pay, and cash on delivery as available at the time of the order.

Refuse it in front of the courier and you will not be charged for it. If you find the problem after receipt, tell us within 24 hours with a photo, and we will compensate you by exchange, wallet credit or refund.

Tell us within 48 hours of receipt with a photo showing the package and the expiry date, and we will compensate you.

Yes, if it is non-perishable, sealed, intact and in its original condition, within 14 days of receipt. You bear delivery and return fees if the reason is a change of mind.

Send us a photo of the scale on WhatsApp and we will compensate you immediately for the difference.

We call you, and if you do not answer we send a message. You can choose to substitute it, refund its value or remove it.

No. Gift cards are issued at the customer's request and their value is non-refundable.

To the same payment method you used, within 1 to 14 days depending on the payment method. Compensation can also be added to your wallet as credit.

Yes, before we start preparing it, by contacting customer service and stating the reason.

Yes, at special prices and quantities. Write to us on WhatsApp or at cs@furdtk.com.

We would be glad to. Write to us at cs@furdtk.com or on WhatsApp.