Delivery and Payment Policy
We deliver your order with our own fleet in refrigerated vehicles every day from 8 AM to 11 PM, same-day or at the time you choose. The minimum order varies by area and is shown at checkout.
Last updated: October 2026
1. Delivery Summary
| Item | Details |
|---|---|
| Delivery area | Inside the State of Kuwait only; we do not ship abroad |
| Minimum order | Varies by area and is shown at checkout |
| Delivery days | Every day of the month and all year, including public holidays |
| Delivery hours | 8 AM to 11 PM |
| Delivery time | Same day, or choose a time that suits you at checkout |
| Last order time for same-day delivery | Varies by area and is shown at checkout |
| Delivery fees | Vary by governorate and are shown before payment |
| Free delivery | According to the offers we announce |
| Delivered by | Furdtk's own fleet |
2. Delivery Fees
Fees are set by the governorate of your address and appear clearly on the checkout page before you confirm payment. There are no hidden charges. We may offer free delivery within offers announced on the website and our channels.
3. Delivery Time
You can pick the earliest available same-day slot, or choose another time that suits you at checkout. The last hour for same-day orders varies by area and is shown when you order. Delivery times may be affected by circumstances beyond our control, such as weather or heavy traffic, and during peak seasons such as Ramadan and Eid, and we will tell you about any delay.
4. How We Keep Your Order Fresh
We deliver in refrigerated vehicles, use refrigerated boxes for products that need to be kept cold, and pack delicate products such as leafy greens in ways that preserve their freshness.
5. Receiving Your Order
- Check that your address and phone number are correct at checkout, since the courier relies on them to reach you.
- Inspect your order in front of the courier, and refuse any item you do not like.
- If we cannot reach you, the courier or customer service will contact you to agree a new time.
- If the address entered is wrong, the cost of re-delivery is borne by the customer.
- After receipt we advise storing chilled and frozen items immediately.
6. Changing or Cancelling an Order
You may change or cancel your order by contacting customer service before we start preparing it, stating the reason.
7. Payment Methods
| Method | Notes |
|---|---|
| KNET | Online payment through the payment gateway |
| Visa / Mastercard | Online payment through the payment gateway |
| Apple Pay | Online payment through the payment gateway |
| Cash on delivery | As available at the time of the order; cash payment options may change according to decisions by Kuwaiti authorities |
| Wallet credit and gift cards | For use on orders according to their terms |
All prices are in Kuwaiti Dinar. Online payments are processed through a secure payment gateway, and we neither see nor keep your card details. Refunds of online payments take between 1 and 14 days depending on the payment method and the issuing bank.
8. Weights
Items sold by weight may differ slightly from the weight ordered. We charge by actual weight, and we compensate you immediately for any shortfall you show with a photo of the scale.
9. Restaurants, Cafes and Companies
If you are a restaurant, cafe or company needing regular quantities, write to us for a special offer.
Need help?
Our customer service team replies daily from 8 AM to 11 PM.